This section maps our GPDocs policies and procedures against the desired outcomes as stated in the RNZCUC Urgent Care Standard 2015.
Related Information |
1.1. Consumer Rights
Outcome |
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Service users receive services in accordance with the Code of Health and Disability Services Consumers' Rights (the Code). |
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1.2. Service User Information and Communication
Outcome |
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Service users are kept informed, and enabled to give informed consent, through appropriate communication channels. |
1.3. Complaints Management
Outcome |
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Service users can access and use an effective complaints management system. |
1.4. Māori Values and Beliefs
Outcome |
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Service users who identify as Māori receive services in a manner that takes account of cultural values and beliefs. |
1.5. Individual Values and Beliefs
Outcome |
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Service users receive culturally safe services that take into account individual values and beliefs. |
2.1. Quality and Risk Management
Outcome |
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The service provider documents and implements a quality and risk management system for safe and effective management of urgent care processes. |
2.2. Adverse Events
Outcome |
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The service provider systematically records adverse events and near misses. These are managed by a quality and risk management system that meets any requirements for essential notification. |
2.3. Information Management
Outcome |
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The service provider management system ensures service user information is uniquely identifiable, accurate, current, confidential, and accessible when required. |
2.4. Human Resource Management
Outcome |
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The service provider manages human resources to ensure competent personnel deliver safe urgent care services of acceptable quality. |
3.1. Accessibility
Outcome |
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Service users can access urgent care during hours that meet the needs of the community served. |
3.2. Triage
Outcome |
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Service users undergo an initial assessment of the severity of their condition in order to determine priority of treatment. |
3.3. Service User Information
Outcome |
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Service users receive information regarding their diagnosis and are involved in planning of their treatment, referral, and follow-up of test results. |
3.4. Service User Follow-up
Outcome |
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The service provider has a process for timely follow-up of diagnostic reports. |
3.5. Collection and Transfer of Information
Outcome |
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Service users' information is sent to their usual primary care provider or general practitioner unless the service user specifically requests otherwise. |
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3.6. Referrals
Outcome |
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The service user has referrals made through effective links with other health and disability service providers. |
3.7. Medical Records
Outcome |
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The service user medical records detail each consultation episode in accordance with best practice and statutory requirements. |
4.1. Facilities
Outcome |
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Service users receive urgent care within and using facilities that are fit for purpose. |
4.2. Environment
Outcome |
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Service users receive urgent care services within a safe clinic environment. |