Audit type

Checks carried out

Clinical registration

All clinical staff hold appropriate registrations and certifications.

Health and Safety

• Facility has a current building warrant of fitness.
• Evacuation plan in place in case of fire.
• Facility is secure and safe for staff.
• Maintenance and calibration of medical equipment completed

Incidents and near misses

• Documented and investigated at the time they occur.
• Discussed as part of clinical governance to identify areas for learning and actions that need to be taken.

Managing Results and Clinical Correspondence

• Protocols are in place and being adhered to.
• Inboxes cleared regularly and process is overseen by one person.

Medicine Reconciliation

• Medicine reconciliation is happening correctly and within target time frames.
• Discrepancies are being reduced.

Screening and Recall

Clinicians check patient dashboard consistently and offer brief interventions where appropriate.

Patient complaints

Complaints reviewed to determine:

• number of complaints received
• compliance issues
• patterns

Patient feedback

Quarterly patient feedback survey.

Patient test results

• All clinical correspondence reviewed and actioned
• All results and correspondence sighted by a practice clinician and added to patient record

Recalls

• All eligible patients contacted for recall.
• Effectiveness of the practice's screening and recall procedures regularly reviewed.

Referrals

• Referrals are sent and actioned by the appropriate provider.
• Significant referrals are checked and followed up by the referring clinician.

Repeat prescriptions

Sample of patients on long-term medication reviewed for appropriateness of prescribing.

Transfer of patient records

Patient notes are transferred according to the practice policy.

Uncollected prescriptions

• Prescriptions requested but not collected by patients are followed up
• Scripts not collected are checked against clinical notes to establish if further action is required.