Training

Who

Requirement

Providers/materials

How often

Child Protection

Practice to determine

Practice to determine appropriate level, e.g:

• frontline staff have the skills necessary to recognise and respond to suspected abuse
• designated person with sufficient knowledge to provide guidance to others.

Suggested provider:

• Safeguarding Children: Training Courses

Initial

Refreshers as required

Code of Health and Disability Services

All staff

Compulsory:

• Must be trained on Code of Health and Disability Services Consumers’ Rights 1996

Recommended providers:

• Health and Disability Commissioner: Making it Easy to Do the Right Thing
• Nationwide Health & Disability Advocacy Service: Advocacy Service Provider Education
• Office for Disability Issues: Disability Etiquette

Once

CPR

All clinicians

• Current advanced cardiac life support certification

CPR providers can be selected by the practice. For example:

• NZ Resuscitation Council: Training

Annual

Cultural competence and cultural safety

All staff

Compulsory:

• All staff should:
  • understand the concept of cultural safety.
  • be knowledgeable about the diverse groups in their population.
• Practices to determine training that best fits their needs.

Recommended providers

• CALD
• CALD: Cultural Competency Courses for Working with CALD Patients
• Diversity Works NZ
• Learning Cloud: Disability Awareness – Working with people with disabilities
• LearnOnline: Foundations in Cultural Competency
• LearnOnline: Ethnicity Training
• Your Way l Kia Roha
• Mauriora Health Education Research: Foundation Course in Cultural Competency (Māori)
• Rainbow Tick
• Rainbow Youth

As needed: practice to determine

First aid

Reception staff

• First aid
• Identify and respond to patients with urgent medical conditions.

CPR providers can be selected by the practice. For example:

• St John: First Aid Courses
• NZ Resuscitation Council: Training

Annual

Health and Safety

All staff

• All staff must be able to do their job safely.
• Health and Safety at Work Act training
• Can be in-house training

Suggested:

• Work through GPDocs Health and Safety Induction and complete checklist

Done at induction for new staff

Managers and supervisors

• May choose to complete Worksafe Representative training.
• This is optional.

Suggested

• Private provider – many available.

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Elected health and safety representative

• If the practice has an elected health and safety representative, that person must be trained.
• Online training to achieve NZQA unit standard 29315.

Suggested provider:

• Worksafe: HSR Training

Once

Any staff member handling a hazardous substance.

• Staff handling hazardous substances must know how to work with them safely.
• Can be in-house training.

Documented in-house training

Initial

Refreshers as required

Infection Control:

• Autoclave
• Disinfecting
• Cleaning
• Waste Management

• Infection control officer
• Clinical staff as appropriate

• Team members must be trained in active infection control procedures.
• Practice to determine training that best fits their needs.
• Can be in-house "train the trainer".

Providers can be selected by the practice. For example:

• LearnOnline: Infection Prevention and Control
• PHO training
• Steriliser training provided by manufacturer or retailer

Initial

Refreshers as needed

Māori health

All staff

Compulsory:

• Must be trained on the principles of Te Tiriti o Waitangi.
• Practice can determine other training that best fits their needs.
• Can be in-house "train the trainer".

Recommended providers:

• Mauriora Health Education Research: Māori Healthcare & The Treaty of Waitangi

As needed: practice to determine

Open Disclosure

Clinical staff

Optional:

• Online training to understand concept and responsibilities

Suggested provider:

• LearnOnline: Open Disclosure

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Privacy

All staff

Compulsory:

• Must be trained on Privacy Act 2020 and Health Information Privacy Code 2020

Provider:

• Office of the Privacy Commissioner: Free e-learning privacy training modules

Once

• Privacy officer
• Any staff requiring a higher level of knowledge for their role

Recommended:

From 1 December 2020:

• Health 101
• Privacy 101

If training was completed before 1 December 2020 then these updates are recommended:

• Health ABC
• Either Privacy ABC or Privacy Act 2020

Provider:

• Office of the Privacy Commissioner: Free e-learning privacy training modules

Once

Updates if training was completed before 1 December 2020

Urgent care service skills

Nurses

• Triage
• Slit lamp use (if appropriate)
• IV cannulation
• Plastering
• Wound care
• Burns management

• College of Emergency Nurses NZ (CENNZ)

Once

Refreshers as needed

Doctors

• X-ray interpretation
• ECG interpretation
• Slit lamp use
• Procedural sedation, if applicable
• Closed reduction

• Royal New Zealand College of Urgent Care (RNZCUC)

Once

Refreshers as needed