• In-house (uncertified) training should be documented using the RNZCGP training template. Certificates may be created in-house but should contain sufficient relevant training detail.
• Use the Staff Training Register to record all staff training for Foundation.

Indicator

Training

Who

Requirement

Providers/materials

How often

1

Code of Health and Disability Services

All staff complete once

Compulsory:

• Complete Code of Health and Disability Services Consumers’ Rights 1996 training

Recommended providers:

• Health & Disability Commissioner: Online Learning Modules
• Nationwide Health & Disability Advocacy Service: Advocacy Service Provider Education

Can be in-house training by a knowledgeable person.

Once

Open Disclosure

Clinical staff

Optional:

• Training to understand concept and responsibilities

In-house or PHO training

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2

Privacy

All staff

Compulsory:

• Privacy ABC
• Health ABC
• Privacy Act 2020 (if Privacy ABC or Health ABC was completed before 1 December 2020)

Provider:

• Office of the Privacy Commissioner: Free e-learning privacy training modules

Once

Privacy officer

Any staff requiring a higher level of knowledge for their role

Compulsory:

• Health 101
• Privacy 101
• Privacy Act 2020 (if Privacy 101 or Health 101 was completed before 1 December 2020)

Provider:

• Office of the Privacy Commissioner: Free e-learning privacy training modules

Once

Updates if training was completed before 1 December 2020

3

Rights and health needs of Māori

All staff

Compulsory:

• Team members must be able to apply the principles of Te Tiriti o Waitangi to their work.
• The type of training or other activities may vary depending on the cultural context/specifics of the practice and individual team members.

Recommended providers for formal training:

• HealthLearn: Ngā Paerewa Te Tiriti o Waitangi eLearning (South Island)
• Ko Awatea LEARN: Ngā Paerewa Te Tiriti o Waitangi
• LearnOnline: Compliance with Te Tiriti o Waitangi requirements in Ngā Paerewa Health and Disability Services Standard NZS8134: 2021
• LearnOnline: Ngā Paerewa Te Tiriti eLearning
• Mauriora Health Education Research: Māori Healthcare & The Treaty of Waitangi

As needed: practice to determine

Practice to determine

Optional:

• Rongoā Maori

Suggested provider:

• Te Rau Ora: Directory of Māori health providers

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4

Responsiveness to diversity

All staff

Compulsory:

• Team members must be knowledgeable about the diverse groups in their population.
• Practices to determine training that best fits their needs.

Recommended providers:

• CALD: Cultural Competency Courses for Working with CALD Patients
• Diversity Works NZ
• Learning Cloud: Disability Awareness – Working with people with disabilities
• LearnOnline: Ethnicity Training
• LearnOnline: Foundations in Cultural Competency
• Your Way l Kia Roha
• Mauriora Health Education Research: Foundation Course in Cultural Competency (Māori)
• Rainbow Tick
• Rainbow Youth

As needed: practice to determine

6

Urgent Health Needs

All staff

Compulsory:

• Annual clinical emergency drill training

• Documented in-house training

Annual

Non-clinical staff

Compulsory:

• Monitoring the waiting area.
• Responding to patients with urgent medical conditions.

• Documented in-house training

Recommend annual

• CPR training if deemed necessary. E.g. small or rural practices where there may be no clinician available at times.

Recommended providers:

• St John: First Aid Courses
• NZ Resuscitation Council: Training

2-yearly

Nurses

CPR certificate including:

• Infant, child and adult CPR including mouth-to-mouth, mouth-to-mask, and management of choking.
• Use of automated defibrillator
• One and two-person valve mask ventilation and mask-to-mouth technique

Consider advanced certificate if working in a medically high-risk area.

CPR providers can be selected by the practice. For example:

• NZ Resuscitation Council: Training

3-yearly for most

2-yearly for vaccinating nurses, most rural practices, and PRIME responders

Doctors

• Minimum 4-hour course
• Must upload certificate for CPD.
• Must be appropriate for the work environment.

As per RNZCGP resuscitation endorsement guidelines

3-yearly

7

Cold Chain

At least 2 cold chain leads

• Online course

Provider:

• IAC: Cold Chain – Vaccine Storage and Transportation

Documented in-house training

Once

Immunisation

New staff giving vaccinations

• Online course, followed by peer review to demonstrate competency.
• Face-to-face training, followed by peer assessment to demonstrate competency

Provider:

• IAC: Immune Advisory Centre

Initial

Staff already trained to give vaccinations

• Update course for staff already trained to give vaccinations

Provider:

• IAC: Immune Advisory Centre

2-yearly

9

Standing Orders

Nurses working under standing order

Compulsory:

• Online or in-house training
• Competency assessed by issuer
• Authorisations reviewed annually

Training is online in the South Island, or in-house in the North Island. See:

• HealthPathways: Standing Orders
• Ko Awatea LEARN
• HealthLearn (South Island)

Initial training as needed

Signed off annually

Medicine Reconciliation

Staff carrying out medicine reconciliation

• Online

Provider:

• HQSC: Medicine Reconciliation Guidance Tools and Training Materials
• Ko Awatea LEARN
• HealthLearn (South Island)

Initial

Refreshers as needed

12

Infection Control

Infection control officer

• Team members must be trained in active infection control procedures.
• Practice to determine training that best fits their needs.
• Can be in-house "train the trainer".

Providers can be selected by the practice. For example:

• PHO training
• Steriliser training provided by manufacturer or retailer
• HealthLearn: Infection Prevention & Control RGOR003 (South Island)
• HealthLearn: Infection Prevention and Control for clinical staff CAIP001 (South Island)

Initial

Refreshers as needed

Autoclave

All staff using autoclave

• Correct operation of autoclave.
• Principles of sterilisation.

Documented in-house training

Initial

Refreshers as needed

Disinfecting

Clinical staff

• Principles of cleaning and disinfection.
• Appropriate cleaning for each item.

Documented in-house training

Initial

Refreshers as needed

Cleaning

Clinical staff

• Appropriate cleaning of the practice environment.

Documented in-house training

Initial

Refreshers as needed

Waste Management

Clinical staff

• Appropriate disposal of different types of waste.

Documented in-house training

Initial

Refreshers as needed

13

Health and Safety

All staff

• All staff must be able to do their job safely.
• Health and Safety at Work Act training
• Can be in-house training

Suggested:

• Work through GPDocs Health and Safety Induction and complete checklist

Done at induction for new staff

Managers and supervisors

• May choose to complete WorkSafe | Mahi Haumaru Aotearoa Representative training.
• This is optional.

Suggested:

• Select private provider – many available.

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Elected health and safety representative

• If the practice has an elected health and safety representative, that person must be trained.
• Online training to achieve NZQA unit standard 29315.

Suggested:

• Select private provider – many available.

Once

Any staff member handling a hazardous substance.

• Staff handling hazardous substances must know how to work with them safely.
• Can be in-house training.

• Documented in-house training
• Complete RNZCGP Hazardous Substances Training Template

Initial

Refreshers as required

14

Evacuation drill

All staff

• Compulsory, Evacuation drills

Documented in-house training

Six monthly

15

Child Protection

All staff

• Compulsory
• All staff are trained to recognise and respond to suspected abuse, in line with the requirements of the Children's Act 2014.

Provider:

• Safeguarding Children: Fundamentals of Child Protection
• Documented in-house training – clinical staff member doing the training must have completed the course above.
• External training – provider must be appropriately qualified. Training must cover the areas identified in the Foundation standard.

Initial

Refreshers as required